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ICN Support

Communications Management Center

The Communications Management Center (CMC) is our 24/7 helpdesk. CMC staff monitor the network backbone, customer connections, respond to alarms and customer calls. The CMC is your first point of contact for reporting network problems and initiating technical support for your ICN connection.

217-524-3648 (Springfield)
312-814-3648 (Chicago)
Option 2

DoIT.ICN.CMC@illinois.gov

Regional Technology Centers

The Regional Technology Centers (RTCs) are strategically placed around the state to provide customer support as locally as possible. RTC staff provides consultation services and a wide range of advanced technical support. Contact information for our RTC offices is listed below.

Questions and escalations for either the CMC or RTC offices should be directed to Robin Woodsome, Manager ICN Field Operations.

312-814-9698
Robin.Woodsome@illinois.gov

Regional Technology Center I

James R. Thompson Center
100 W. Randolph, Ste. 3-375
Chicago, IL 60601-3219
Phone: 312-814-3648
Fax: 312-814-9795
E-Mail: DoIT.ICN.RTC1@illinois.gov

Region 1 Staff Contact Information

Regional Technology Center II

CMS Suburban North
9511 Harrison Street – Suite S-205
Des Plaines, IL 60016
Phone: 847-294-4700
Fax: 847-294-4998
E-Mail: DoIt.ICN.RTC2@illinois.gov 

Region 2 Staff Contact Information

Regional Technology Center III

1500 West Sullivan Road, B205
Aurora, IL 60506
Phone: 630-907-2950
Fax: 630-907-2956
E-Mail: DoIT.ICN.RTC3@illinois.gov 

Region 3 Staff Contact Information

Regional Technology Center IV

253 N. Schuyler Ave
Kankakee, IL 60901
Phone: 815-936-4644
Fax: 815-936-4646
E-Mail: DoIT.ICN.RTC4@illinois.gov 

Region 4 Staff Contact Information

Regional Technology Center V

2607 Woodlawn Road, Suite 3
Sterling, IL 61081
Phone: 815-632-4080
Fax: 815-632-4085
E-Mail: DoIT.ICN.RTC5@illinois.gov 

Region 5 Staff Contact Information

Regional Technology Center VI

211 B SW Adams Street
Peoria, IL 61602
Phone: 309-671-7683
Fax: 309-671-7684
E-Mail: DoIT.ICN.RTC6@illinois.gov

Region 6 Staff Contact Information

Regional Technology Center VII

Parkland College
2400 West Bradley Avenue, Room X132
Champaign, IL 61821-1899
Phone: 217-353-2693
Fax: 217-373-3701
E-Mail: DoIT.ICN.RTC7@illinois.gov 

Region 7 Staff Contact Information

Regional Technology Center VIII

404 Broadway Suite 26
Highland, IL 62249
Phone: 618-651-9633
Fax: 618-651-9639
E-Mail: DoIT.ICN.RTC8@illinois.gov 

Region 8 Staff Contact Information

Regional Technology Center IX

Dunn-Richmond EDC
1740 Innovation Drive
Room 159
Carbondale, IL 62903
Phone: 618-453-3833
Fax: 618-453-4167
E-Mail: DoIT.ICN.RTC9@illinois.gov 

Region 9 Staff Contact Information

Illinois Century Network

120 West Jefferson, Suite B
Springfield, IL 62702-5172
Doit.ICN@illinois.gov 

Support

To report a problem with your ICN connection
(217) 524-3648
(312) 814-3648 option 2 

Not sure what Region you are in?

Use our RTC phone number search