Provider Notice Issued 02/02/2021

Date:    February 2, 2021                                                                            

 

To:      Long Term Care Facilities - Nursing Facilities (NF), Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID), Supportive Living Program (SLP) and Specialized Mental Health Rehabilitation Facilities (SMHRF)

 

Re:      Department of Human Services Medical Field Operations – Central #244 Task-Based to Facility-Based Assignments Effective February 1, 2021

______________________________________________________________________________________

The Departments of Healthcare and Family Services (HFS) and Human Services (DHS) continue to review operational procedures and identify ways to improve efficiency. This Notice informs Long Term Care (LTC) providers that effective February 1, 2021, the Medical Field Operations (MFO) – Central #244 office caseworkers will be moving from “task-based” to “facility-based” assignments. This change is intended to increase productivity and more evenly distribute workflow.  Workflow for the MFO Central #244 office will be based upon the DHS Region of the county in which the facility is located.   

This change applies to LTC providers located in the following counties - only: 

Region 2

Medical Field Operations - Central (#244)

1642 W 59th St, FL 1                          

Chicago, IL  60636

(773)863-6339

(773)863-6307 fax

DHS.MFOCentral@illinois.gov

 

Serving facilities located in the following counties:

 

Boone, Carroll, DeKalb, DuPage, Jo Daviess, Kane, Kankakee, Kendall, Lake, Lee, McHenry, Ogle, Stephenson, Whiteside, Will and Winnebago

 

Region 3

Medical Field Operations - Central (#244)

1642 W 59th St, FL 1                          

Chicago, IL  60636

(773)863-6339

(773)863-6307 fax

DHS.MFOCentral@illinois.gov

 

 

Serving facilities located in the following counties:

 

Bureau, Champaign, Ford, Fulton, Grundy, Henderson, Henry, Iroquois, Knox, LaSalle, Livingston, Marshall, Mason, McDonough, McLean, Mercer, Peoria, Putnam, Rock Island, Stark, Tazewell, Vermilion, Warren and Woodford


IIn addition, in order to direct emails accurately and efficiently, while ensuring that the resident’s Health Insurance Portability and Accountability Act (HIPAA) information is protected, please include only the name of the facility with the resident’s IES case number or the resident’s Recipient Identification Number (RIN) in the Subject Line of the email.

 

Examples

            To:  DHS.MFOCentral@illinois.gov

            From: Jane Doe

Subject Line:   Happyville Manor, case 123123123

 

Or

 

To:  DHS.MFOCentral@illinois.gov

From:  Jane Doe

Subject Line:  Happyville Manor, RIN 123456789

 

Please contact the Bureau of Long Term Care toll free at (844) 528-8444 with questions regarding this notice.           

 

Kelly Cunningham, Administrator

Division of Medical Programs   ​



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