Update September 14, 2017
Alert! Please Read
The Java 9 release is due September 21, 2017. Do not upgrade to Java 9. If you have automatic updates for Java turn them off. For instructions Google ‘How do I turn off Java automatic updates’.
The current version of Java is 8u144 and has been working with Medi. The 9/12/2017 Microsoft Windows update will block all Java versions below 8u141. If you are getting the message that Microsoft Windows is blocking your Java, you can use the new version. www.java.com . Do not change your Java if you can login.
If your password is over a year old you may be prompted to change your password. This is normal. If you are having problems logging in and your password is over a year old or it has been over 90 days since you used Medi you may have to change your password.
For Illinois (Instate) users, use the Forgot Password button on the MEDI login page.
For Out of state users, call 1-217-524-3648 or 1-312-814-3648. Select option 1 then option 2 for assistance changing passwords.
Please Note: Only accounts which were registered using a State of Illinois Driver’s License (DL) or State of Illinois ID card can use the Instate option for changing their password.
If you upgrade to Windows 10 be aware that the default browser is a new product called Windows Edge. Windows 10 has worked with Medi. The Edge browser will not work with Medi. If you upgrade to Windows 10 you will have to use the IE 11 mode. To find IE put INTERNET EXPLORER in the system search box. You will find IE and be able to open it. The Windows 10 and IE 11 combination has been working well.
Note: Windows Edge, Google Chrome, Safari and Firefox web browsers are not supported.
Update October 16, 2017
Alert! Please Read!
The MEDI application will be unavailable on Tuesday, October 24, 2017, from 3:00 AM to 8:00 AM due to updates to the IES system.
Welcome to myHFS - the secure Web site for the Illinois Department of Healthcare and Family Services. This Web site allows authorized users online access to departmental information on the following HFS programs:
Medical Assistance Information for Medicaid Providers
All Kids and FamilyCare Programs
Child Support Case Information
Cost Calculation For Medicaid School-Based Health Services
Resources are available to assist you with establishing and troubleshooting your MEDI access:
Getting Started presents what is required to use these applications
Registration Toolbox (pdf) provides steps to complete the registration process, as well as problem tips
Help Documentation for a more thorough overview of MEDI
Login here or click the login button above.
Note: Some features of this site will be unavailable between 3 and 3:30 a.m. on a daily basis, and between 10 p.m. to midnight on Saturdays, due to regular system maintenance. Please keep this in mind when using this site during this time frame, and thank you for your cooperation.