HFSAbout Us

Our Mission, Vision, and Values


Our Mission

We work together to help Illinoisans access high quality health care and fulfill child support obligations to advance their physical, mental, and financial well-being. 

​​Our Vision

We Improve Lives.

  1. ​We​ address social and structural determinants of health
  2. We empower customers to maximize their health and well being
  3. We provide consistent, responsive service to our colleagues and customers
  4. We make equity the foundation of everything that we do
  5. We value our staff as our greatest asset
  6. We are always improving
  7. We inspire public confidence

Planning for our Future

Beginning in 2020, the Department began to re-imagine our mission, vision, and values. Through discussions, townhalls, and feedback tools, we are building a new sense of purpose and identify for ourselves and our work, embedding these ideals into our daily operations.

In all we do, we are committed to fostering a team spirit and helping all of our customers. 


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