Skip Ribbon Commands
Skip to main content


  1. DCFS
  2. Safe Kids
  3. Reporting Child Abuse and Neglect
  4. Client Rights and Responsibilities

Client Rights and Responsibilities

Families involved with DCFS have the right to:
  • Receive quality services in a respectful manner without discrimination;
  • Make an informed choice of services;
  • Know the qualifications of staff who provide them with services;
  • Receive and understand information and instructions about their service needs;
  • Consent to or refuse services before they are provided;
  • Know the nature and purpose of services;
  • Refuse services, with the receipt of information on the consequences of refusal;
  • Be informed prior to any transfer or discharge from services;
  • Expect confidentiality of information and protection of their child welfare records;
  • Receive timely response to their needs along with reasonable continuity and coordination of services;
  • Know about charges for services;
  • Know how to voice any grievance about their services;
  • Receive services based on an individual service plan;
  • Be part of the process of updating the service plan when their needs change; and
  • Receive all services at DCFS or be referred to another agency.
Families involved with DCFS have the responsibility to:
  • Give accurate information about their mental health, substance use, and domestic violence issues as well as other circumstances which might impact upon the care of their children;
  • Assist by making and keeping a safe environment;
  • Notify the agency if scheduled appointments need to be changed;
  • Notify the agency if there is a change in your living arrangements;
  • Work with staff in planning, reviewing and changing their individual service plan; and
  • Inform staff immediately if they have any concerns or problems with the service they are receiving.
Need help or want to know more?
Please see these resources for additional Information: