Requests for STARCOM21 Services must be initiated by your Agency appointed Telecom Coordinator. If you do not know who your Telecom Coordinator is, please contact the Service Desk at 217-524-4784 or 800-366-8768.
For State Agencies:
To become a STARCOM21 subscriber or to make changes to your existing service please contact Donald Buttitta, STARCOM21 System Administrator (217 524 3544, Donald_Buttitta@isp.state.il.us
) to discuss your agency requirements. Once the agency decides to move forward with their request a Motorola engineering study will be done to ensure the system has adequate capacity and that grade of service (GOS) will not be adversely affected. The State will review the results of the study and if acceptable will recommend approval to the STARCOM21 oversight committee. Upon approval the agency will work with Tom Bowen (MACSS group, 217-524-1056, Tommie_Bowen@isp.state.il.us
) to purchase equipment through the State of Illinois Master Contract. State agencies should not order equipment from the local Motorola service shops or vendors. To purchase monthly service or training services from Motorola the State agency must follow their agency's Procurement Business Case (PBC) and the Basic Ordering Agreement process. The agency is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The agency is also responsible for training its users.
For Non-State Entities:
To become a STARCOM21 user or to make changes to your existing service you should contact Motorola representative Margaret Ponga(Margaret.Ponga@motorolasolutions.com
847-875-9218). Motorola will request information to ensure that the requesting entity meets the system requirements. An engineering study will then be done to ensure the system has adequate capacity and that grade of service (GOS) will not be adversely affected. Motorola will provide the results of the study and a recommendation to the State for review. If acceptable by the State a recommendation will be made to the STARCOM21 oversight committee for approval. Once approval is received the non-State entity will order their equipment through Motorola or a compliant vendor. The non-State entity is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The non-State entity is also responsible for training its users. For procurement related inquiries regarding service and equipment please contact Margaret Ponga.
The State's STARCOM21 master contract CMS3618850 provides access to Motorola's entire STARCOM21 infrastructure product offering. STARCOM21 master contracts CMS264357A and CMS264357B are available to provide a full range of public safety subscriber radio solution options to the State and non-State entities. These contracts are available at the Illinois Procurement Bulletin at http://purchase.state.il.us/ipb/IPBhomep.nsf?Open.