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Contact Info for SHIP Partners

Centers for Medicare & Medicaid Services
800/633-4227 (800-MEDICARE)
CMS is the federal agency that administers the Medicare program. 1-800-MEDICARE staff answer general questions on Medicare.

National Government Services
Medicare Part A and Part B Medicare Administrative
Contractor (MAC)
800/633-4227 (800-MEDICARE)
For questions or problems with Medicare Part A or Medicare Part B claims or appeals.

CGS Administrators, LLC
Durable Medical Equipment (DME) Medicare Administrative
Contractor (MAC)
For questions or problems with Medicare Part B Durable Medical Equipment (DME) claims or appeals.

Senior Health Insurance Program
800/252-8966; 1/888-206-1327 (TTY)
Provides free, confidential and objective insurance counseling to people on Medicare and their families regarding Medicare, Medicare supplement insurance, Medicare+Choice products and long term care insurance.

Quality Improvement Organization (QIO)
Provides information and assistance to providers, patients and families regarding beneficiary complaints, discharge appeals and immediate advocacy.

Illinois Department on Aging
For information on transportation needs, household and personal care needs as well as other services to seniors and caregivers.