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For BCCS IT and Telecommunication service issues, please use our convenient online Report Problems form.

If you have a specific question regarding a service or product, please visit the BCCS Services/Products Catalog or visit our Contact Us page.

CMS Customer Service Center (CSC)
Phone: 1.800.366.8768 or 217.524.4784

Standard Support Service Hours
Mon–Fri: 800 a.m. – 5:00 p.m.