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Report Problems

CMS Customer Service Center (CSC)
Phone: 1.800.366.8768 or 217.524.4784
 
Standard Support Service Hours
Mon–Fri: 8:00 a.m. – 5:00 p.m.
 
If you have a specific question regarding a service or product, please visit the BCCS Services/Products Catalog or please use our convenient online Contact Us form.
 
For BCCS IT and Telecommunication service issues, please fill out and submit the form below. 
 
Are multiple users affected?
Are multiple users affected?
Can you browse to http://www.illinois.gov?
Can you browse to http://www.illinois.gov?
Can you browse to http://www.google.com?
Can you browse to http://www.google.com?
Re-occuring problem?Is the problem being reported a re-occurring problem?
Re-occuring problem?
Recent service requests?Have there been any recent service requests which may have caused the problem?
Recent service requests?
Customer abuse?Is the problem being reported caused by customer abuse?
Customer abuse?
Can the circuit be interrupted for testing?
Can the circuit be interrupted for testing?
New User Instructions?Does the tutorial instructions need to be prompted for a new user configuration?
New User Instructions?