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Identity Management FAQ

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    What is BCCS Identity Management?

    BCCS Identity Management is a self-service account management developed by BCCS that allows users to create an Illinois.gov ID and/or unlock their account/reset a password without speaking to a Customer Service Center (CSC) representative.  During enrollment, users will be prompted to answer a series of personal/security questions that are later used to verify identity during the password reset process.

    Why do I have to provide personal information when setting up an ID?

    Owning an Illinois.gov ID has legal ramifications and it is important to verify the identity of the individual obtaining the ID.  Individuals will be prompted to provide personal information required for proper identification.

    What happens to the information I provide?

    The information provided will be used to validate identity against various statewide systems.  After identity has been confirmed the following personal information will be stored:

    • First Name, Middle Initial, Last name
    • Email Address
    • Password
    • Agency or Company 

    Do I have to ever change my password?

    Passwords are set to expire several times annually.  Users will receive an automated email notification prior to password expiration containing password reset instructions.  Contact the Customer Service Center if you require assitance with your password and/or account.

    What do I do if the system is unable to verify my Drivers License information with the Illinois Secretary of State?

    Verify that the information has been entered accurately and exactly as it appears on your driver�s license.  Examples: If your driver�s license contains only a middle initial or if you have a hyphenated last name, the information must be entered exactly as it appears on your current license.  If you have problems during the registration process and are unable to create an ID, an Enterprise Service Request (ESR) will need to be submitted (see manual process). 

    What if I do not have an Illinois Drivers License?

    Individuals who do not have an Illinois Drivers License are not eligible to register via the automated system.  An Enterprise Service Request (ESR) will need to be submitted (see manual process). 

    Can I use my State Of Illinois ID instead of my Drivers License?

    No.  At the present time, a valid State of Illinois Driver�s License is required to register via the automated system.  An Enterprise Service Request (ESR) will need to be submitted (see manual process). 

    Who does the system consider an ACTIVE state employee?

    Individuals who are currently employed by any State of Illinois Agency, Board, Commission, or University. 

    What if the system is unable to verify my employment status with the State of Illinois?

    Upon registration, individuals will be prompted to provide personal information required for proper identification and employment.  In some cases, various core systems and data is not available for all state employees.   If you have issues during the registration process and are unable to create an Accoung/ID, an Enterprise Service Request (ESR) will need to be submitted (see manual process). 

    What is the process of requesting my ID be created manually?

    If you are unable to create an ID through the automated system, the following manual process should be used to create your ID:

    • If you are a State of Illinois employee, contact your supervisor and follow the steps below:
      • If your State Entity has an agreement with CMS, your IT Coordinator will need to submit an Enterprise Service Request (ESR).
      • If your State Entity does not have an agreement with CMS, an IT Coordinator will need to be established for your organization.  Contact BCCS Agency Relations to assist you with this process.
    • If you are not a State of Illinois employee, contact your State Entity resource that advised you to establish an Account/ID.  A submittal of an Enterprise Service Request (ESR) will be required to create the Account/ID.