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Contact Us

CMS Customer Service Center (CSC)
Phone: 1.800.366.8768 or 217.524.4784


Standard Support Service Hours
Mon–Fri: 800 a.m. – 5:00 p.m. 

If you have a specific question regarding a service or product, please visit the BCCS Services/Products Catalog or fill out and submit the form below.
Do not use this form to report service desk issues.  For BCCS IT and Telecom service problems, please use our convenient online Report Problems form.


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