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Ordering Telecommunications Services

Requests for Telecommunication Services must be submitted by your Agency appointed Telecom Coordinator.  If you do not know who your Telecom Coordinator is, please contact the Service Desk at 217-524-4784 or 800-366-8768.


Agency Telecom Coordinators must perform the following actions:

For all voice orders and requests for new lines, telephone equipment and accessories, LAN installations, moves, changes, fiber optics, and cellular services:

  1. Complete:TSR Form (P-Phone type telephone requests require an additional PPhoneForm)
  2. Email completed form to:

For Calling Cards, International Calling Cards, and Account Credit Requests:

  1. Proceed to and complete the appropriate Telecommunications Forms
  2. Email completed Telecom form to: