In Toll Free service (sometimes referred to as "800 service"), the call is paid for by the called party rather than the calling party. It provides the opportunity for callers, in particular, to contact a provider of services and products to find out more about its respective services and products offered as well as schedule services and order products without paying for the contact call. This would help to encourage more business between callers and the provider of services and products as well as promote a better understanding by the provider of the callers' needs. For agencies, this would allow their callers to access additional information about and benefit from important State services at no charge.
BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.