BCCS provides telephone systems, ranging from small to large, in which the control functions are located in a cabinet at the agency's site and are generally used in areas where Centrex service is not available. These systems permit in-system intercom calling without using telephone company central office lines. They allow for system telephones to share the use of lines from the telephone company, thus reducing the need for individual telephone lines for each telephone.
Telephone systems provide an electronic switching facility for telephones on extension lines within the building as well as access to the public telephone network. The systems are scalable from 4 stations up to several thousand telephone stations. Optional features such as automated attendant, voice mail, Interactive Voice Recognition (IVR) systems and Automated Call Distributors (ACDs) may also be available for your telephone system.
A single vendor is under contract to provide equipment, service, maintenance, and repair.
BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.