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Systems: (EKS, PBX, ACD)

Category: Voice

​BCCS provides telephone systems, ranging from small to large, in which the control functions are located in a cabinet at the agency's site and are generally used in areas where Centrex service is not available. These systems permit in-system intercom calling without using telephone company central office lines. They allow for system telephones to share the use of lines from the telephone company, thus reducing the need for individual telephone lines for each telephone.
 
Telephone systems provide an electronic switching facility for telephones on extension lines within the building as well as access to the public telephone network. The systems are scalable from 4 stations up to several thousand telephone stations. Optional features such as automated attendant, voice mail, Interactive Voice Recognition (IVR) systems and Automated Call Distributors (ACDs) may also be available for your telephone system.
 
A single vendor is under contract to provide equipment, service, maintenance, and repair.
 
BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.

Rates

 Item Shared Services  Unit of Measure  Service Rate
PBX Services
Allocation Code #55

Multiple Rates

 

What is Included?

Standard Features

  • Annual maintenance on covered equipment
  • Electronic switching facilities for onsite extension lines

Non-Standard Features

  • Automated Call Distributors (ACDs)
  • Interactive Voice Recognition (IVR) systems
  • Voice Mail
  • Automated Attendant

Requests for non-standard options should be directed to the Customer Service Center (CSC) at the number listed below

What Should You Expect?

  • Ordering tasks are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
  • CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
  • Integrated ordering, inventory, and billing in a shared database that's accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
  • Automated agency billing - included in monthly call detail provided by CMS Business Services
  • Detailed trouble tickets documenting repair/maintenance issues through to successful resolution
  • Coordination of training in the efficient use of products and services
  • Notification of manufacturer discontinued equipment

How Can You Help?

  • Perform a routine review of billing for errors, underutilized service, special features and equipment
  • Provide a designated agency contact and related contact information for BCCS to interface with when needed
  • Perform an annual reconciliation to insure accurate assignment