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Cellular Services

Category: Voice

​Providing wireless connectivity to both the public telephone network and Internet, BCCS wireless voice and data services are tools that can be used while working outside the office or traveling frequently. These services can also provide backup for regular land-based telephone services in emergency situations.
 
Wireless services enable rapid and immediate access to agency staff. Mobile access to the Internet and email allows for on the go research and written response to inquiries almost immediately for increased productivity outside the office. Business continuity and enhanced staff safety are also benefits offered through wireless services. Customers can take advantage of attractive service rate plans made possible by economies of scale to best fit their respective business needs. Multiple vendors are currently providing service in contracted coverage areas in Illinois. BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.

Rates

What is Included?

  • Voice Services (Cellular Phones)
  • Voice & Data Services (Smart Phones/Blackberry)
  • Air Cards

Equipment models, calling, and data plans change and vary by vendor. For more detailed information on pricing, coverage areas, models, and features, please contact the Customer Service Center.

What Should You Expect?

  • Call clarity
  • Ordering services are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
  • CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
  • Integrated ordering, inventory, and billing in a shared database accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
  • Automated agency billing - included in monthly call detail provided by CMS Business Services
  • A single point of contact for reporting and monitoring repair and maintenance issues through successful resolution.
  • Coordination of training in the efficient use of products and services
  • Notification of manufacturer discontinued equipment

How Can You Help?

  • Routine review of wireless user's travel activities and calling patterns to consider alternate plans, if lower in cost
  • Eliminate assignment of multiple devices to individuals
  • Perform a routine review of billing for errors, underutilized service, special features and equipment
  • Provide a designated agency contact and related contact information for BCCS to interface with when needed
  • Perform an annual reconciliation to ensure accurate assignment