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Terms of Service


Terms of Service

"Service Level Agreement"

Roles and Responsibilities

​General Services ​BCCS ​Customer
Provide both personal digital certificates and device digital certificates ​X
​Provide an independently-certified and highly secured environment ensuring transactions and data are protected ​X
Provide expertise and background gained with the implementation of digital signage serving 48 state and local governmental entities to date​ X​
​Provide digital identity assignments for individuals or systems ​X
Provide the software necessary to enable encryption/digital signature functionality​ X​
Issue digital certificates to in-state applicants within two to five minutes of receipt of Customer's application​ ​X
Issue digital certificates to out-of-state applicants within 24 hours of receipt of Customer's application​ ​X
​Make quick-start installation guides available ​X
Provide prompt, courteous, and well-trained service staff​ ​X
​Provide 24/7/365 operational service with a 99.9% uptime ​X
​Provide identity self-service options ​X
​Provide trusted identity, document, and transaction protections within electronice information exchanges ​X
​Provide the proper Java and/or Java updates and minimum operating systems and browser levels for PKI products to function ​X


Ordering​ ​BCCS ​Customer
​For service order information, state agencies should contact the Customer Service Center ​X
​For serive order information, non-state entities should go to ​X
​When ordering, submit an Enterprise Service Request form to request new services or changes to exisiting services ​X
Understand that encryption software can take up to five minutes or more to download and install depending on Customer's connection speed​ ​X
Contacts​ ​BCCS ​Customer
​Provide a designated agency contact and related contact information for BCCS to interface with when needed X


​Governance ​BCCS ​Customer
​Understand that if Customer is contemplating using digital certificates to protect a new system, it is important to involve BCCS early in the planning process through the BCCS governance process ​X


​Planning Requirements ​BCCS ​Customer
​Submit an Enterprise Service Request Form to request a change in a service order ​X
Assess the level of security its applications need before any technical questions are addressed​ ​X
​Anticipate that an implementation of a PKI-supported system or integration will be a required need for the environment or system contemplated warranting both the time and expense to impose those higher levels of security ​X
​Understand that while BCCS can provide software and installation assistance, it is up to the Customer to provide any actual coding or application development work necessary to implement needed solutions ​X
​Understand that the use of digital certificates is to protect email is a less-technical area but user training is recommended as a part of such implementation ​X

Billing and Payment for Services

BCCS plans and maintains a common IT infrastructure, on behalf of the State, to realize the most efficient, reliable, and least cost approach to delivery of IT services to State agencies. Customers of BCCS are provided projected annual costs allowing continued planning and budgeting, avoiding unanticipated costs. The centralized IT provisioning of services requires BCCS customers to make prompt payments allowing services to continue without interruption. By using this service, BCCS customers, under these Terms of Service, agree to submit payment vouchers to the Illinois State Comptroller within 60 days of invoicing.

Acceptance of Terms

By request and use of this service hosted by Central Management Services, Bureau of Communication and Computer Services, hereinafter BCCS, you are indicating agreement to follow and be bound by the terms and conditions of this Terms of Service as currently published and hereafter amended.

This service is available to all Executive State agencies and may be provided, under separate agreement, to other governmental entities. Separate agreements, where applicable, may supersede sections of this Terms of Service where referenced, otherwise the terms as outlined herein are controlling.

Term of Agreement

This agreement shall be effective upon a customer’s first request for services and shall terminate upon discontinuation of the services rendered. BCCS will give customers notices of service discontinuation far enough in advance to allow the affected customers to make the appropriate adjustments, with respect to their information technology and business needs, in light of the pending discontinuation of service(s).

Changes to the Terms of Service are subject to notice and review under Change Management with input from all parties.

General Terms

No term, condition or other provision of this document may, in any manner, be interpreted as consent to conduct acts that are illegal or that any of the parties herein, either individually or collectively, are prohibited from performing.

In the event that this Agreement is determined to be invalid, it shall be terminated immediately. Should any portion or portions of the Agreement be found to be invalid, the said portion or portions shall not be construed to render the entire Agreement void, but shall be severed from the Agreement upon such finding.

Nothing contained herein serves to limit, alter or amend any Party’s duties, rights or responsibilities as set out in the applicable state and federal statutes, laws, or regulations.

To the extent Publication 1075, as now issued or hereafter amended by the Internal Revenue Service, is applicable, the customer understands that the customer is required to conduct an internal inspection of BCCS' Data Center no less frequently than every eighteen (18) months.

The consolidated enterprise IT environment assumes a shared risk of inseparable and joint responsibility under the controlling legal requirements of governmental operations in the entirety, and each party agrees to cooperate, communicate and work to protect the interests of the State and its constituents. The customers of BCCS agree to follow all policies and procedures internal to their operations and those as might be published by BCCS from time to time, protecting the electronic information and services entrusted to each.