What exactly am I doing?
You are creating a digital ID issued by the State of Illinois. This ID will
allow you to access multiple systems within State government, and allow you to digitally
sign legally binding transactions. This will enhance the use of the Internet
for citizens doing government business with the State of Illinois.
Why do I have to provide personal information?
Because a digital ID has legal ramifications (i.e., signing capability), it is important
to ensure that the person obtaining an ID is, in fact, the person they say they
are. To do this, a certain amount of personal information is necessary to
properly identify the citizen obtaining the ID.
What happens to the information I provide?
Any information you provide during the digital ID registration process is kept strictly
confidential. Your driver’s license number and your shared secret/answer
are used to allow you to recover your password in case you ever forget it.
Personal information is never sold.
What if I don't live in the State of Illinois?
You can still obtain a State of Illinois digital ID if you live in another state.
Simply click on the “Accept, out-of State resident” button at the bottom
of the subscriber agreement page. The out-of-state process does take a bit
longer. Since we can't at this time validate a person’s identity with
other State’s driver’s license facilities, it's necessary to fill out
a paper form, have it notarized, and then mail the form to us. We process
the forms as quickly as possible and get the proper authorization codes back to
the citizen, along with instructions for creating the ID.
What if I've forgotten my password?
If you are an Illinois resident, you can recover your password online at the
State of Illinois Digital Signature Project Website. Look for the
“forgot password” link on the left hand side of the page.
If you are not an Illinois resident, contact Customer Support; PKI Digital Certificate
- Customer Support hours: Monday thru Sunday, 8:00 am to 5:00 pm (800) 366-8768
or (217) 524-4784 Option 1 (IT) Information Technology, Option 3 –
HFS and Digital Certificate Support
Please respond by saying “I need help recovering a password for a digital
Who do I call for help?
If you are having trouble accessing a particular system (e.g., Healthcare and Family
Services' [Formerly known as Public Aid Dept] MEDI site, the TAXNET site run by
the Department of Employment Security, etc), after you have successfully created
your digital ID, contact the help desk for that particular State Agency at the number
that is given on that application web site.
Contact Customer Support; PKI Digital Certificate - Customer Support hours: Monday
thru Sunday, 8:00 am to 5:00 pm (800) 366-8768 or (217) 524-4784 Option 1
(IT) Information Technology, Option 3 – HFS and Digital Certificate Support
Please respond by saying “I need help obtaining my digital certificate”.
Where do I find the necessary information on my driver’s license?
Can I just request one digital ID for my company?
The digital ID issued by the State of Illinois are issued to individual citizens,
not entities. You cannot generate an ID for a company.
Why does the information have to match my driver’s license exactly?
During the registration process, the information you provide is matched against
the Secretary of State’s driver’s license database. This is done
to ensure that someone is not simply using your name to create a digital ID and
spoof your identity.
Why do I need to provide my weight?
When creating the registration process, we needed to have at least one piece of
information that would not be easily guessed. Name and address are easily
determined, as is hair color and eye color. We determined that the weight
would be the one piece of information that someone would not be able to guess from
the driver’s license.
Does my password ever expire?
Your password will expire after 1 year. You should be prompted to change your
password when the expiration period arrives.
Can I share my ID with others? After all, it's just a userid.
Your digital ID is not just another userid. Your digital ID has legal signature
authority, which means that someone using your digital ID can sign legal documents
and leave you responsible. You should never share your digital ID with anyone.
What if my username and password don't seem to work?
Several things can cause the username/password combination to fail. If you
get a message resembling “Authenticate User bad Input”, then the problem
is probably with your password. In this case, you can change your password
as mentioned above.
If you do not receive an error message, or if you keep getting sent back to the
logon screen, you may have a problem with the Java Virtual Machine (VM) on your
computer. To check this, go to the following URL:
If this test fails, or you are unsure of what version of the Java VM you have, it
is highly recommended that you download the newest version of the Java VM before
continuing. It is a free download, and can be obtained by clicking on the
“Get it now” button at the above URL.
Is there any charge for the digital certificate?
The digital certificates provided by the State of Illinois are free, as is the encryption/signing
software. If there are any questions regarding this policy or about obtaining
the software, please call the number listed in the “Who do I call for help”
FAQ above and inform the operator that you would like to speak to someone in the