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Terms of Service

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Enterprise Fax
Terms of Service

"Service Level Agreement"

Roles and Responsibilities

​General Services ​BCCS ​Customer
Provide multiple inbound and outbound fax lines​ ​X
​Provide client software ​X
Ensure availability 24/7/365 except for regularly-scheduled maintenance, planned outages as determined necessary from time to time and unavoidable situations​ ​X
Track Customer fax account changes​ ​X
​Notify Cusotmer about regularly-scheduled maintenance windows and any planned outages as determined necessary from time to time ​X
​Establish cooperative partnership to enhance the blending of Customer business messaging ​X
​Track service costs and billing ​X
​Ensure that EFS is not used for personal or other matters that do not pertain to business needs ​X
​Report significant changes in business operations that may impact EFS ​X
Report changes in service performance in a timely manner​ ​X
​Ensure that all EFS users are knowledgeable about the fax standards and procedures ​X

 

Ordering​ ​BCCS ​Customer
​Submit an Enterprise Service Request form and an IT Service Modification Addendum to request a new account or modify and existing account ​X
​Submit a Telecommunications Service Request to install or move a fax line ​X
   
Contacts​ ​BCCS ​Customer
​Provide a designated agency contact and related contact information for BCCS to interface with when needed X

 

Billing and Payment for Services

BCCS plans and maintains a common IT infrastructure, on behalf of the State, to realize the most efficient, reliable, and least cost approach to delivery of IT services to State agencies. Customers of BCCS are provided projected annual costs allowing continued planning and budgeting, avoiding unanticipated costs. The centralized IT provisioning of services requires BCCS customers to make prompt payments allowing services to continue without interruption. By using this service, BCCS customers, under these Terms of Service, agree to submit payment vouchers to the Illinois State Comptroller within 60 days of invoicing.

Acceptance of Terms

By request and use of this service hosted by Central Management Services, Bureau of Communication and Computer Services, hereinafter BCCS, you are indicating agreement to follow and be bound by the terms and conditions of this Terms of Service as currently published and hereafter amended.

This service is available to all Executive State agencies and may be provided, under separate agreement, to other governmental entities. Separate agreements, where applicable, may supersede sections of this Terms of Service where referenced, otherwise the terms as outlined herein are controlling.

Term of Agreement

This agreement shall be effective upon a customer’s first request for services and shall terminate upon discontinuation of the services rendered. BCCS will give customers notices of service discontinuation far enough in advance to allow the affected customers to make the appropriate adjustments, with respect to their information technology and business needs, in light of the pending discontinuation of service(s).

Changes to the Terms of Service are subject to notice and review under Change Management with input from all parties.

General Terms

No term, condition or other provision of this document may, in any manner, be interpreted as consent to conduct acts that are illegal or that any of the parties herein, either individually or collectively, are prohibited from performing.

In the event that this Agreement is determined to be invalid, it shall be terminated immediately. Should any portion or portions of the Agreement be found to be invalid, the said portion or portions shall not be construed to render the entire Agreement void, but shall be severed from the Agreement upon such finding.

Nothing contained herein serves to limit, alter or amend any Party’s duties, rights or responsibilities as set out in the applicable state and federal statutes, laws, or regulations.

To the extent Publication 1075, as now issued or hereafter amended by the Internal Revenue Service, is applicable, the customer understands that the customer is required to conduct an internal inspection of BCCS' Data Center no less frequently than every eighteen (18) months.

The consolidated enterprise IT environment assumes a shared risk of inseparable and joint responsibility under the controlling legal requirements of governmental operations in the entirety, and each party agrees to cooperate, communicate and work to protect the interests of the State and its constituents. The customers of BCCS agree to follow all policies and procedures internal to their operations and those as might be published by BCCS from time to time, protecting the electronic information and services entrusted to each.