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Enterprise Fax

Category: Hosting

The BCCS Enterprise Fax Service (EFS) provides BCCS hosted email customers with the ability to send and/or receive fax documents via Outlook or Fax client.  This service can supplement or replace the fax machines that customers are currently using; downstate fax numbers can be moved to the EFS system to avoid having to request new fax numbers for use in the system. Existing multi-purpose imaging devices that print, copy, scan, and fax are also well-suited to be used with EFS.  The redundant infrastructure of EFS provides automatic failover server support.

Rates

 Item

Unit of Measure

Debit Code  Rate
Inbound Faxes Per Page 0452  $0.02 
Outbound Faxes Per Page 0453  $0.08 
 

What is Included?

  • Multiple outbound and inbound fax lines, which mean most faxes are processed and sent within seconds or minutes. 
  • Client software.

 

What Should You Expect?

  • This service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events.
  • The time required to set up an EFS account will vary based on the customer’s existing fax environment.
  • Tracking of customer fax account changes.
  • Notification of any scheduled maintenance or outages.
  • Reduction/elimination of existing fax machines and associated maintenance costs
  • Reduction of telecommunication costs, fixed infrastructure costs, and software maintenance costs associated with existing fax operations
  • Active assistance, partnership, and consulting blending business messaging needs with technological capabilities.
  • Tracking of service costs and invoicing.
  • On-going Customer Service Center, Service Desk enhancements and quality assurance efforts.
  • Continuing service improvements.

 

How Can You Help?

You can help manage costs for EFS by adopting the following practices:

  • Ensure that EFS is not used for personal or other matters that do not pertain to official business needs.
  • Report significant changes in business operations that may influence EFS.
  • Report changes in service performance in a timely manner to allow for accurate and speedy diagnostics.
  • Ensure that all EFS users are knowledgeable about the respective fax standards and procedures.  Provide a designated agency contact and related contact information for BCCS to interface with when needed.