"Service Level Agreement"
Roles and Responsibilities
|EMAIL FILE TRANSFER UTILITY SERVICE
|Provide the ability to send and receive files in a secure manner while ensuring the identity of the person sending, accessing, or retrieving the files
|Use this service if email attachments are equal to or larger than 35 megabytes (MB)
|MAINFRAME FILE TRANSFER UTILITY
|Return a turnaround notice to the Customer pertaining to the success of a file transmission
|Use RACF authorization to limit access to FTP'd data
|Notify BCCS of file availability in order to have the files downloaded
|Provide file type information to conform to control file's characteristics
|Provide secure connections (SSL) requiring authentication and authorization protecting the transfer of sensitive information to the intended recipient
|Provide continuous service that may be subject to occasional disruption due to planned outages or unforeseen events
|Provide active assistance, partnership, and consulting blending file transfer needs with technological capabilities
|Provide a designated agency contact and related contact information for BCCS to interface with when needed
|Ensure that transfers are business related
|Follow-up to verify that the recipient has accessed and downloaded the file, deleting the file after the download is complete
|Follow its data-protection policies and not transfer files prohibited from being shared absent proper Customer authorizations
|Do no share copyrighted or protected information without the requisite approvals
|Retrieve files promptly when notified
|Consider converting files to .PDF or compressed .ZIP format when possible to reduce file size by up to 70%
|Use a minimum of 128-bit encryption when transfers come from a PC platform to the mainframe
Billing and Payment for Services
BCCS plans and maintains a common IT infrastructure, on
behalf of the State, to realize the most efficient, reliable,
and least cost approach to delivery of IT services to State
agencies. Customers of BCCS are provided projected annual costs
allowing continued planning and budgeting, avoiding
unanticipated costs. The centralized IT provisioning of services
requires BCCS customers to make prompt payments allowing
services to continue without interruption. By using this
service, BCCS customers, under these Terms of Service, agree to
submit payment vouchers to the Illinois State Comptroller within
60 days of invoicing.
Acceptance of Terms
By request and use of this service hosted by Central
Management Services, Bureau of Communication and Computer
Services, hereinafter BCCS, you are indicating agreement to
follow and be bound by the terms and conditions of this Terms of
Service as currently published and hereafter amended.
This service is available to all Executive State agencies
and may be provided, under separate agreement, to other
governmental entities. Separate agreements, where applicable,
may supersede sections of this Terms of Service where
referenced, otherwise the terms as outlined herein are
Term of Agreement
This agreement shall be effective upon a customer’s first
request for services and shall terminate upon discontinuation of
the services rendered. BCCS will give customers notices of
service discontinuation far enough in advance to allow the
affected customers to make the appropriate adjustments, with
respect to their information technology and business needs, in
light of the pending discontinuation of service(s).
Changes to the Terms of Service are subject to notice and
review under Change Management with input from all parties.
No term, condition or other provision of this document may,
in any manner, be interpreted as consent to conduct acts that
are illegal or that any of the parties herein, either
individually or collectively, are prohibited from performing.
In the event that this Agreement is determined to be invalid,
it shall be terminated immediately. Should any portion or
portions of the Agreement be found to be invalid, the said
portion or portions shall not be construed to render the entire
Agreement void, but shall be severed from the Agreement upon
Nothing contained herein serves to limit, alter or amend any
Party’s duties, rights or responsibilities as set out in the
applicable state and federal statutes, laws, or regulations.
To the extent Publication 1075, as now issued or hereafter
amended by the Internal Revenue Service, is applicable, the
customer understands that the customer is required to conduct an
internal inspection of BCCS' Data Center no less frequently than
every eighteen (18) months.
The consolidated enterprise IT environment assumes a shared
risk of inseparable and joint responsibility under the
controlling legal requirements of governmental operations in the
entirety, and each party agrees to cooperate, communicate and
work to protect the interests of the State and its constituents.
The customers of BCCS agree to follow all policies and
procedures internal to their operations and those as might be
published by BCCS from time to time, protecting the electronic
information and services entrusted to each.