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File Transfer Utility
Terms of Service

"Service Level Agreement"

Roles and Responsibilities

​Responsibility ​BCCS ​Customer
​Provide the ability to send and receive files in a secure manner while ensuring the identity of the person sending, accessing, or retrieving the files ​X
Use this service if email attachments are equal to or larger than 35 megabytes (MB)​ ​X
​Return a turnaround notice to the Customer pertaining to the success of a file transmission ​X
Use RACF authorization to limit access to FTP'd data​ ​X
Notify BCCS of file availability in order to have the files downloaded​ ​X
​Provide file type information to conform to control file's characteristics ​X


General Services​ ​BCCS ​Customer
Provide secure connections (SSL) requiring authentication and authorization protecting the transfer of sensitive information to the intended recipient ​X
​Provide continuous service that may be subject to occasional disruption due to planned outages or unforeseen events ​X
​Provide active assistance, partnership, and consulting blending file transfer needs with technological capabilities ​X
Contacts​ ​BCCS ​Customer
​Provide a designated agency contact and related contact information for BCCS to interface with when needed X


​General Responsibilities ​BCCS ​Customer
​Ensure that transfers are business related ​X
​Follow-up to verify that the recipient has accessed and downloaded the file, deleting the file after the download is complete ​X
Follow its data-protection policies and not transfer files prohibited from being shared absent proper Customer authorizations​ ​X
​Do no share copyrighted or protected information without the requisite approvals ​X
​Retrieve files promptly when notified ​X
​Consider converting files to .PDF or compressed .ZIP format when possible to reduce file size by up to 70% X​
Use a minimum of 128-bit encryption when transfers come from a PC platform to the mainframe​ ​X


Billing and Payment for Services

BCCS plans and maintains a common IT infrastructure, on behalf of the State, to realize the most efficient, reliable, and least cost approach to delivery of IT services to State agencies. Customers of BCCS are provided projected annual costs allowing continued planning and budgeting, avoiding unanticipated costs. The centralized IT provisioning of services requires BCCS customers to make prompt payments allowing services to continue without interruption. By using this service, BCCS customers, under these Terms of Service, agree to submit payment vouchers to the Illinois State Comptroller within 60 days of invoicing.

Acceptance of Terms

By request and use of this service hosted by Central Management Services, Bureau of Communication and Computer Services, hereinafter BCCS, you are indicating agreement to follow and be bound by the terms and conditions of this Terms of Service as currently published and hereafter amended.

This service is available to all Executive State agencies and may be provided, under separate agreement, to other governmental entities. Separate agreements, where applicable, may supersede sections of this Terms of Service where referenced, otherwise the terms as outlined herein are controlling.

Term of Agreement

This agreement shall be effective upon a customer’s first request for services and shall terminate upon discontinuation of the services rendered. BCCS will give customers notices of service discontinuation far enough in advance to allow the affected customers to make the appropriate adjustments, with respect to their information technology and business needs, in light of the pending discontinuation of service(s).

Changes to the Terms of Service are subject to notice and review under Change Management with input from all parties.

General Terms

No term, condition or other provision of this document may, in any manner, be interpreted as consent to conduct acts that are illegal or that any of the parties herein, either individually or collectively, are prohibited from performing.

In the event that this Agreement is determined to be invalid, it shall be terminated immediately. Should any portion or portions of the Agreement be found to be invalid, the said portion or portions shall not be construed to render the entire Agreement void, but shall be severed from the Agreement upon such finding.

Nothing contained herein serves to limit, alter or amend any Party’s duties, rights or responsibilities as set out in the applicable state and federal statutes, laws, or regulations.

To the extent Publication 1075, as now issued or hereafter amended by the Internal Revenue Service, is applicable, the customer understands that the customer is required to conduct an internal inspection of BCCS' Data Center no less frequently than every eighteen (18) months.

The consolidated enterprise IT environment assumes a shared risk of inseparable and joint responsibility under the controlling legal requirements of governmental operations in the entirety, and each party agrees to cooperate, communicate and work to protect the interests of the State and its constituents. The customers of BCCS agree to follow all policies and procedures internal to their operations and those as might be published by BCCS from time to time, protecting the electronic information and services entrusted to each.