The End User Support Service supports the configuration, installation, internet connectivity, maintenance, troubleshooting, break/fix and upgrades of personal computers including thin client equipment. It is intended to be used as a means of standardizing the acquisition, installation, and support of personal computers throughout CMS/BCCS managed State entities.
BCCS supports approximately 37,000 personal computers located throughout the State of Illinois. Over 25,000 Microsoft Standard and Professional licenses are maintained in support of those computers. Currently there are over 1,200 software products and more than 500 file and/or print servers that are serviced in conjunction with End User Support Services.