The Illinois Department of Public Health surveys long term care facilities at least once a year to evaluate their compliance with the laws and regulations. An annual survey team usually stays in a facility 3 to 4 days. Other surveys are done as needed.

Residents and families can maximize the annual survey process by knowing the following information...

  • Every resident and family member has the right to speak privately with IDPH surveyors, even if you were not selected as part of the sample.
  • You may contact the regional IDPH office and let them know you are interested in participating in the next annual survey. Ask that your loved one be included in the sample of residents studied during the survey visit.
  • Keep an ongoing log of concerns and all of the steps you have taken to resolve them. This log can be given to IDPH prior to or during the survey process.
  • You may attend the facility "exit" conference with IDPH invitation.
  • You may approach any surveyor, except those meeting privately with residents or observing the administration of medication.
  • Read the annual survey report, which should be on display and available for viewing by the general public. The past five survey reports should be available upon request.


For more information regarding Public Health's survey process,

For more information on the Pioneer Approach to Long Term Care and the Illinois Long Term Care Ombudsman program, see also:

Return to Long Term Care Ombudsman Program page.