Protecting the Rights of Persons Who Live in Long Term Care Facilities

Mandated by the Federal Older Americans Act and the Illinois Act on Aging, the Long-Term Care Ombudsman Program protects and promotes the rights and quality of life for people who reside in long-term care facilities (nursing homes). This is done through regional ombudsmen who have a hands–on working relationship with the residents and staff of the facilities within their program areas.

How the Program Works

Long-Term Care Ombudsmen protect, defend and advocate for residents by...

  • Informing residents and their families of their rights;
  • Resolving complaints;
  • Providing information on residents needs/concerns to their families, facility staff and their community; and
  • Advocating for good individualized care.

The Ombudsman program is available to...

  • Residents* of any long-term care facility;
  • Friends and relatives of persons who live in long-term care facilities;
  • Long term care facility staff members and administrators with resident-related concerns;
  • Individuals and families who are considering nursing home placement as a long-term care option;
  • The community-at-large; and
  • Other interested groups concerned about the welfare of residents of long-term care facilities.

* The Illinois Department on Aging defines a resident as a person 60 or older who is either a current resident, a prospective resident, or a former resident of a long-term care facility.

When contacted, an Ombudsman will...

  • Listen to resident and family concerns;
  • Keep all information confidential;
  • Involve the resident and/or family in the investigation and resolution plan; and
  • Seek to resolve problems within the facility.

Reasons to contact the Long-Term Care Ombudsman Program...

  • To report a problem or concern;
  • To seek information about long-term care facilities;
  • To learn more about Illinois' Long-Term Care Ombudsman Program; or
  • To get answers to questions about...
    • Facility services or standards;
    • Medical coverage;
    • Resident rights; and/or
    • Transfer or discharge.


Expanding the LTC Ombudsman Program into Home Care and Managed Care 



For more information on the Long-Term Care Ombudsman Program, contact...

For more information on the Pioneer Approach to Long Term Care and the Illinois Long Term Care Ombudsman program, see also: