To be determined eligible for these benefits, you must submit a Benefit Access Application on the Internet. Paper applications are not available. Please note that current processing times to determine eligibility of your Benefits Access Application is 4-6 weeks.
Once your application is approved you may print a certificate of eligibility to take to your local transit authority or Secretary of State Office. Please wait 10 business days from the date of your approval for your license plate discount to be available. If you requested the ride free benefit, please contact your local public transit system for further information. Your local transit system may have additional requirements in order to obtain the free ride. You can check the website at anytime to determine your application status.
If you have questions or would like to locate a Senior Health Assistance Program (SHAP) site near you for assistance, contact the Senior HelpLine at 1-800-252-8966, 1-888-206-1327 (TTY).
To file your application on the Internet,
For information or help applying, visit a local office of the following:
1-800-252-8966 or 1-888-206-1327 (TTY)
Note: Have your Social Security number ready when you call.
Illinois Department on Aging
One Natural Resources Way, Suite 100
Springfield, IL 62702-1271